Smart voice assistantSpeaks. Understands. Answers.
An AI call center that picks up your business phone: a smart voice assistant that speaks fluent Turkish. Answering 24/7, just one phone line.
Three parts. Quiet together.
The voice pipeline, the knowledge base and the compliance layer were built to back each other up. None of them works alone.
Fluent Turkish.
Diacritics in place. Natural tone. Your customer doesn't hang up.
A low-latency voice pipeline, tuned for natural Turkish. It listens in real time and prepares its answer even while the customer is still talking.
It knows your product.
Hand it your documents. Let it learn. Let it speak them back.
Each agent is tied to its own knowledge base. It matches first, then answers.
No surprise bills.
Every call is costed line by line: understanding speech, generating a reply, turning it into voice, and the phone line. You see exactly what you pay for.
Speech, AI, voice and per-minute charges itemized separately; in USD and TRY. A live breakdown for every call in the console.
One assistant, every message.Every booking on the calendar.
The assistant that answers your phone answers your messages with the same knowledge. It replies on WhatsApp, Instagram, Messenger and Telegram, checks your calendar for a free slot and books the appointment.
One shop. One sign.Stop missing calls.
Bakery, salon, restaurant, clinic. Up and running in 3 minutes, catching missed calls from day one. Keep your mind on the business, not the calendar.
core
Your own secretary.In your pocket.
You're freelancing, running a small business, or you just don't want unknown numbers bothering you. It picks up the phone and passes the message along.
time you were shielded from spam
Frequently asked questions about AI call centers
What is a smart call center?
A smart call center is a system that answers incoming calls with AI instead of a human operator. Smart Call Center speaks natural Turkish, understands the caller's question and answers from your business's own information. It is a real conversation, not a touch-tone menu.
How does an AI call center work?
You connect your business phone number, upload your documents and give your assistant a personality. When a customer calls, the assistant answers 24/7 and finds the right answer from your knowledge base. It never makes things up. When it can't answer, it takes a note and passes it to the right person.
What is the difference between an AI call center and a virtual PBX?
A virtual PBX answers the call and routes it to the right person; it asks "who shall I connect you to". An AI call center runs the call itself: it listens to the customer, understands the question, answers from your knowledge base, and completes tasks like booking or taking a note. In short, a PBX forwards while the smart assistant gets the job done. If needed, it can still transfer a call it cannot resolve to a person.
Does the assistant really talk like a human on the phone?
The assistant speaks with a natural voice in fluent Turkish and lets you interrupt while it is talking, so it holds a real dialogue. Instead of a touch-tone menu, the customer simply says what they need in their own words. Even so, the assistant does not hide what it is; at the start of the call it clearly states that it is AI-powered.
Do I need to write code for call center software?
No. Not a single line of code. A phone line and a few minutes of setup are enough. An SMB is live in 3 minutes.
Can I connect my own phone number to the assistant?
Yes. You can forward your existing number to the assistant without changing your line. Each number connects to a single agent, and therefore a single assistant; you decide from the panel which number runs which assistant.
Can the assistant transfer a call it cannot handle to me or my team?
Yes. When something is not in the knowledge base or needs a human decision, the assistant can transfer the call to a number you define. Transfers pass through a compliance gate to prevent misuse. If you prefer no transfers, the assistant offers to take a note and pass it on to the right person.
How much does the call center service cost?
There is no rent or subscription; you only buy minute packages. Packages start at $0.20/min, and minutes get cheaper as packages grow. New sign-ups get free minutes, and a transparent cost breakdown for every call is always visible.
Does it make sense for a sole trader or a one-person business?
Yes, the businesses that benefit most are usually small ones that cannot always pick up the phone. While you are busy or the shop is closed, callers do not reach a dead line; the assistant answers, replies, and records the request. Thanks to pay-as-you-go, you stay open 24/7 without the cost of a large team.
Which industries is an AI call center suitable for?
It suits any business that takes information, appointments, or orders by phone: clinics and beauty salons, restaurants and cafes, real estate offices, dealer and service lines, e-commerce. Because your own knowledge base and persona decide what the assistant knows and how it behaves, the solution adapts to your industry.
Is the AI call center KVKK-compliant?
Yes. For outbound calls, KVKK, İYS opt-out checks and calling-hour limits are mandatory; an AI disclosure is made at the start of every call, with instant opt-out. Each customer's data is fully isolated from the rest.
Can the assistant really speak natural Turkish?
Yes. It uses a low-latency voice pipeline tuned for natural Turkish; diacritics are in place and the tone is natural. You can pick from ready-made voices or clone your own.
What happens if I run into a problem?
You can open a support ticket with a screenshot using the "Report an issue" button in the bottom-right corner of the console, or email info@smartcallcenter.com.tr. Our team guarantees a fast resolution and reviews it shortly; you'll get an email when the ticket is received and again when it's answered.